Join Our Team at National Positive Behaviour Support – Moonee Ponds, Victoria
Full-Time / Part-Time (3 days)

Are you ready for a career that makes a difference in a vibrant, fun, and supportive environment? At National Positive Behaviour Support (PBS), we’re all about making meaningful changes – not just in the lives of our clients, but also in the lives of our team members! Join us in a role that combines personal fulfillment, professional growth, and a positive, collaborative team culture. We are looking for a dedicated and enthusiastic Administration Assistant to be a part of our mission – whether full-time or part-time.

About Us:

National PBS is a leading force in Positive Behaviour Support, and we’re recognised as the benchmark in the industry. Our team of expert Behaviour Support Practitioners and AHPRA-Provisional & Registered Psychologists work together to create real, positive changes for our clients and their families. We’re looking for someone who’s ready to be a part of something extraordinary, where you can contribute, grow, and thrive!

If you’re looking for a workplace that values your growth, supports your development, and is all about positive vibes, National PBS is the place for you!

Our Culture:

• Supportive and Positive: Experience a workplace where the joy is real, and the culture is uplifting!
• Collaborative Team Spirit: We’re all about helping each other out, sharing ideas, and having fun while doing it.
• Growth and Fulfillment: We value personal growth and career development – let’s achieve greatness together!

About You:

• Curious and Open-Minded: You’re always eager to learn and ask great questions.
• Relationship Builder: You’re a natural at building trust and long-lasting connections.
• Organised and Detail-Oriented: You don’t miss a beat – everything is in its place.
• Team Player: You’re at your best when working alongside a motivated team, even under pressure.

Excellent Communicator:

• Your communication skills turn complex challenges into simple solutions.
• Adaptable and Creative: Quick on your feet with a can-do attitude – no challenge is too big!
• Tech-Savvy: You’re proficient in Xero, Excel, and Word, and you pick up new systems quickly.
• Your Responsibilities:
• Coordinate Referrals & Intakes: Set up new clients and make sure everything runs smoothly.
• Liaise with Therapists: Offer top-notch support to our team and clients.
• Manage Office Supplies: Keep everything running like clockwork!
• Raise Invoices & Assist with Billing: Help with accounts receivable and ensure everything is in order.
• Ad-hoc Duties: No two days are the same – be ready for variety!
• Liaise with NDIS Providers & Plan Managers to make sure we’re all aligned.
• Work Closely with Managers: Help drive efficiency and contribute to the team’s success.

Perks and Benefits:

• Birthday Day Off: Celebrate your special day with us!
• Dynamic and Collaborative Culture: Thrive in a high-energy, positive team environment.
• Personal Development: Enjoy ongoing growth opportunities to advance your career.
• Extensive Training and Support: Get all the tools and resources you need to succeed.
• Competitive Salary: Earn between $60,000 – $70,000 per year (plus superannuation), with plenty of room to grow.

Employer Questions 

• 2-3 years of administrative experience (NDIS knowledge is a bonus but not essential).
• Exceptional customer service and rapport-building skills.
• Strong written and verbal communication abilities.
• Attention to detail, strong organisational skills, and the ability to juggle multiple tasks.
• Analytical thinking and process improvement skills.
• Proficiency in MS Office and adaptability to new systems.
• Proactive, autonomous, and ready to be a team player.